FAQs

How can I get a quote for a package?
You can obtain a quote by using the below services;
Either calling us on 0207 183 2427 and ask to speak to our Hajj/Umrah team.
Chat to one of our agents live on live chat
Email Hajjumrah@jilaniatravel.co.uk

How much deposit do I need to pay?
The deposit will vary on the package deal you book with us, this can be anything from £100 per person.

When do I have to send my passports to apply for visa?
In order to apply for visa, you will need to send us your passports 4 weeks before departure to our passport control office in East Ham

When do I receive my vouchers and e-tickets?
All vouchers and e-tickets are sent back with your passports to the lead passengers address, if you have not applied visa through us then you will receive your documents 14 days before departure.

How early can I book to get the best deal?
You can normally book from 11 to 10 months in advance to benefit from our early bird offers.

Is Jilania Travel Licenced and is my money safe with them?
Jilania Travel are one of the reputable agents in the market, and are ATOL protected 10938 and IATA accredited on our own name.

Can I have a side trip with an Umrah package?
You can certainly visit another country when flying for Umrah or when returning back from Umrah, we have a dedicated team that liaises with the airlines negotiating the best fares to make your journey cost effective and a memorable experience.

I have lost my username or password to log in?
If you have lost your password simply click on “Forgot Password” when logging in, this will then prompt you to enter your email address, so we can reset your password and email you the new password. If you cannot remember your username or if you are not able to log in, please email helpdesk@jilaniatravel.co.uk and one of our technical team will help you retrieve your details and log in.

 How can I pay for a package?
You can either pay into our Barclays account, send a cheque 16 before departure or log into your customer account, select the booking you would like to pay for and pay online using a debit/credit card. We have a £1.50 on all debit card transactions and 2.75 on credit cards.